Terms and Conditions
1. Introduction
These Terms and Conditions govern your use of this website and any services provided by Provider Success (“we”, “us”, “our”). By accessing this website or engaging our services, you agree to be bound by these Terms and Conditions.
If you do not agree, you must not use this website or our services.
2. Services
We provide consulting, compliance, audit support, registration assistance, training, and advisory services for NDIS and aged care providers. All services are provided based on the information supplied by you and applicable regulatory frameworks at the time of engagement.
Our services do not constitute legal advice or regulatory approval, and final compliance outcomes remain the responsibility of the provider.
3. No Guarantee of Regulatory Outcome
While we support providers to prepare for audits, registration, renewal, and ongoing compliance, we do not guarantee:
- Registration approval
- Audit outcomes
- Regulatory decisions by the NDIS Commission or Aged Care Quality and Safety Commission
Regulatory decisions are made independently by authorised bodies.
4. Client Responsibilities
You agree to:
- Provide accurate, complete, and current information
- Implement recommendations provided
- Maintain compliance on an ongoing basis
We are not responsible for outcomes arising from incomplete, inaccurate, or misleading information supplied by you.
5. Fees and Payment
Fees for services will be agreed in writing prior to commencement. Payment terms must be met as outlined in your engagement agreement or invoice.
Failure to pay may result in suspension or termination of services.
6. Intellectual Property
All materials, documentation, templates, training content, and resources provided remain the intellectual property of Provider Success, unless otherwise agreed in writing.
You may use provided materials internally for your organisation only. Redistribution or resale is prohibited.
7. Limitation of Liability
To the maximum extent permitted by law, we are not liable for any indirect, incidental, or consequential loss arising from use of our services or website.
Our total liability is limited to the amount paid for the relevant service.
8. Confidentiality
We treat all client information as confidential and handle it in accordance with our Privacy Policy, except where disclosure is required by law.
9. Website Use
You must not:
- Use this website unlawfully
- Attempt to gain unauthorised access
- Copy or reproduce website content without permission
10. Changes to Terms
We may update these Terms and Conditions at any time. Continued use of the website constitutes acceptance of updated terms.
11. Governing Law
These Terms are governed by the laws of Australia. Any disputes will be subject to the jurisdiction of Australian courts.