Privacy Policy
1. Overview
Provider Success is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
2. Information We Collect
We may collect personal information including:
- Name, business name, and contact details
- Email address and phone number
- Business and provider information
- Information submitted via contact forms or enquiries
- Any other information necessary to provide our services
We do not intentionally collect sensitive personal information unless required and lawfully permitted.
3. How We Collect Information
We collect information when you:
- Submit an enquiry or contact form
- Engage our services
- Communicate with us by email or phone
- Use our website
4. How We Use Your Information
We use personal information to:
- Respond to enquiries
- Provide consulting and compliance services
- Communicate regarding services
- Meet legal and regulatory obligations
- Improve our services and website
We do not sell or rent your personal information.
5. Disclosure of Information
We may disclose information to:
- Contractors or service providers assisting us
- Regulatory bodies where required by law
- Auditors or professional advisers (under confidentiality obligations)
We only disclose information where reasonably necessary.
6. Data Storage and Security
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, or disclosure.
Information is stored securely and accessed only by authorised personnel.
7. Access and Correction
You may request access to or correction of your personal information by contacting us. We will respond within a reasonable timeframe.
8. Cookies and Website Analytics
Our website may use cookies or analytics tools to improve user experience. These do not identify individuals personally.
You can disable cookies via your browser settings.
9. Complaints
If you believe your privacy has been breached, you may contact us in writing. We will investigate and respond promptly.
10. Updates to This Policy
This Privacy Policy may be updated periodically. The latest version will always be available on our website.
11. Contact
For privacy-related enquiries, please contact us via the details provided on our Contact page.